MSV Policies on Refunds, Photography, and COVID-19 updates
Refunds for Programs and Special Events: Programs are held rain, snow, or shine, unless notified otherwise. Cancellations 5 days prior to the program or event date will be refunded, less 20% of the registration fee ($5 minimum). No refunds will be given for cancellations made 1-4 days prior to the program/event date. Allow ten business days for refund processing. Programs cancelled by the MSV due to low enrollment or inclement weather conditions will be refunded in full or given a full credit towards a future program to be used within the year.
Gardens at Night: no refunds; online ticket sales are final. Concerts are rain/shine. Tickets are not transferrable between concerts.
Photography: While at the MSV, you may be filmed, videotaped, and/or photographed by an MSV employee or contract photographer. Your attendance/program participation serves as permission for the use of your image by the MSV and its constituents.
COVID-19 Update: To help keep all guests, staff, and volunteers and their families healthy, masks are welcome but not required when inside any MSV building or attending MSV programs. Participants in onsite programs acknowledge the contagious nature of COVID-19 and are voluntarily participating. If you are feeling at all unwell or have any flu like symptoms (cough, aches, sore throat, fever, etc.) please notify us that you will not be attending the program and the MSV will issue a full refund.