Careers at the MSV

The Museum of the Shenandoah Valley offers diverse and unique career opportunities ranging from support or professional, seasonal or year-round, and part-time or full-time. While some departments and positions require highly specialized education and experience, others seek individuals with more broad-based or skills-related backgrounds. An equal opportunity employer, the MSV offers a competitive salary and an excellent benefits program. Thank you for your interest in employment at the Museum of the Shenandoah Valley.



Purpose of Position:  To support the mission of the Museum of the Shenandoah Valley by assisting all guests with directions, accurate information and assistance regarding the site while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire visit.  Associates provide front-line customer service in the Lobby, Museum Store, Gate House and on the phone; process museum admission and store sales; provide online program registration to callers; direct all incoming phone calls; and disseminate general information to the public. The Guest Services team works under the general daily supervision of the Guest Services and Museum Store Managers as part of the Guest Services Department.

Qualifications and Skills: 

  • A keen interest in providing excellence in customer service to the public
  • Demonstrated ability to work well with the public and MSV colleagues, interacting with a diverse group of people
  • Knowledge of or ability to learn computer systems, point of sale systems, and telephone operations
  • Excellent organizational, communication, and math skills
  • Knowledge of retail operations preferred
  • Interest in and/or knowledge of history, decorative arts, gardening, horticulture, and fine arts
  • Sensitivity to the nature of the museum collections, exhibitions, house, and gardens.
  • While performing this job, the employee is regularly required to talk and hear. Employee is frequently required to stand; use hands to finger, feel, and handle, and reach with hands and arms. The employee will regularly lift up to 20 pounds. Specific vision requirements include close vision and the ability to adjust focus.  

Duties, Responsibilities, and Objectives: 

  • Serve as first and last point of contact for guests, serving as the “face” of the organization. 
  • Greet visitors, collect admissions, and provide brief orientation to the MSV.
  • Provide a friendly, helpful, and welcoming atmosphere through engaging service, working knowledge of all our products, and an enthusiasm for our institution.
  • Initiate, process, and complete sales transactions for admissions, programs, events, and store sales as needed in a timely fashion.
  • Properly handle daily receipts, including opening and closing procedures, reconciling daily sales and charges, and use of safe.
  • Coordinate with the Manager on Duty the opening and closing out of the cash registers at the end of each day.
  • Maintain store’s appearance, including restocking, displaying merchandise, cleaning, and assisting with inventory as required.
  • Maintain familiarity with merchandise and be able to answer questions about items related to MSV exhibitions, the permanent collection, events, programs and procedures. 
  • Provide information about the MSV, its campus and visitor amenities and have working knowledge of regional attractions.
  • Assist with or provide monthly reports with statistics on visitation, use of discount coupons, and recording of volunteer hours as requested.
  • Check institutional calendar daily for site activities and events.
  • Record guest services activity each day and report issues and concerns.
  • Assist with special needs of guests.
  • Assist with community and education programs, and special events as requested.
  • Alert Security staff to emergencies and site issues as needed.
  • Attend meetings and trainings sessions as required. 
  • Have working knowledge of museum guidelines, policies, and emergency procedures.
  • Other duties as assigned.


Security Specialist controls security communications and front-line implementation of the security program at the Museum of the Shenandoah Valley, Glen Burnie Historic house and gardens, Rose Hill, Hexagon House and planned walking trails off of Green Circle. The goal of the museum’s security program is to protect the public, staff members, objects of art, buildings and landscape features by deterring, documenting, and getting response. The Security Specialist works under the general supervision of the Safety & Security Manager. 

Qualifications and Skills:

  • Minimum of a High School education or equivalent; one year of public contact experience; and one year of security guard experience or equivalent in training preferred
  • Ability to operate security systems; walk distances, stand for extended periods, bend, walk, kneel and reach, and lift up to 50 pounds. 
  • Proficient with computers and applications for Security controls, as well as Outlook, Word and Excel
  • Ability to write detailed reports
  • Demonstrated ability to work with the public and interact with a diverse group of people
  • Must have driver's license, and must be able to clear a police background check and/or be bonded.
  • Annual certification in the performance of CPR/First Aid/AED

Essential Duties and Responsibilities:

  • Review and archive daily security logs as requested
  • Perform opening and closing procedures; and other operational procedures as determined
  • Monitor and act on information from the radio, telephone and verbal communications
  • Monitor and act on information from fire alarm, intrusion detection alarm, closed circuit television or other emergency devices
  • Investigate problems or respond to calls for service. This may mean physically leaving the security office to ask a visitor to leave, or it may mean calling City of Winchester responders such as police, fire, or emergency crews
  • Open, close, and patrol the Museum of the Shenandoah Valley, the Glen Burnie House and Gardens and planned walking trails off of Green Circle
  • Control ingress and egress of employees, vendors, and maintenance personnel, to include controlling entry doors not open to the public
  • Control access to secure storage and office areas, as well as the security office
  • Help locate employees or guests in Museum buildings
  • Operate the dead-bolt, elevator control, closed circuit television, and roll-up doors
  • Keep records including the badge logs, incident reports, and security logs
  • Inspect all packages, boxes, bags leaving the loading dock area
  • Deliver mail and packages to appropriate parties throughout the building. 
  • Answer questions and help guests, employees, Board members, and co-workers in a courteous, professional way
  • Write reports on non-routine and unusual incidents that occur during the shift
  • May call in First Report of Accident to workers compensation insurance carrier in absence of HR Manager
  • Call the proper managers in emergencies or for other unusual conditions
  • Keep track of special programs and events and of personnel in the building
  • Respond to stressful situations and emergencies, such as fire alarms, disturbances, injuries, and illnesses, with good judgment and tact
  • Performs other duties as necessary

Qualified candidates, please submit resume, cover letter with salary requirements and three references to [email protected]. NO PHONE CALLS PLEASE.




The Museum of the Shenandoah Valley is seeking an enthusiastic professional for the position of Lead Educator.  A Lead Educator is a part-time, hourly position in the Education department with flexible work hours including weekends and some evenings as needed.  Lead Educators provide educational interpretive services through guided tour for adults, families and school groups.  Additional responsibilities include supplying guests with accurate information about the collection and the site, while providing hospitality to guests during their visits. 

The ideal candidate will have a Bachelor’s degree or equivalent in education, museum studies, history, art history or public history.  Other qualifications include:  demonstrated ability to work independently and collaboratively; knowledge of history, decorative arts and fine arts; keen interest in providing excellence in interpretation. Previous teaching experience preferred. 

Qualified candidates, please submit resume, cover letter with salary requirements and three references to [email protected]. NO PHONE CALLS PLEASE.


We are always on the lookout for dynamic individuals who want to share their knowledge and love of learning with visitors and to be part of the MSV team. We invite you to explore our many volunteer opportunities and to discover the right one for you. Please visit our Volunteer page for more information!

The Museum of the Shenandoah Valley requires selected candidates to be subjected to an investigative background report. The MSV is an at-will employer.